FAQ

Frequently Asked Questions (FAQ)

What ages are your clothes suitable for?

Our garments are designed for babies, children and teenagers , with sizes covering different age groups.
On each product page you will find a detailed size guide to help you choose the right one.

How can I choose the right size?

We recommend that you consult the size guide included with each product.
If you're between sizes, we recommend choosing the larger size for greater comfort and durability.

What materials do you use?

We carefully select quality materials that are comfortable and suitable for children's delicate skin, such as soft and breathable cotton .
Specific materials are always indicated in the description of each product.

How long does it take for orders to be shipped?

Orders are generally processed within 1–5 business days .
Once shipped, packages arrive at your home within 3–8 business days , as indicated on our website.

For products from the Klotheds Premium collection , delivery times may be slightly longer, as the warehouses are not located in Europe .
In any case:

  • There will be no additional customs or VAT costs

  • We constantly monitor the shipment to ensure that there are no problems during transportation.

You will receive an email with tracking as soon as your order is shipped 📩

How much does shipping cost?

Shipping costs are shown before payment .
We periodically offer free shipping or special promotions: keep an eye on the site or sign up for the newsletter 🎉

Can I make a return or exchange?

Yes, you can request a return or exchange within the period indicated in our return policy, provided that the items are unworn and with the original tags .

What payment methods do you accept?

We accept secure payments via:

  • Credit/debit card

  • PayPal

  • Pay in 3 installments
    All payments are protected by advanced security systems 🔒

Do you offer discounts or promotions?

Yes!
By subscribing to the newsletter you can receive exclusive discount codes , early access to new products and special promotions.

Can I leave a review?

Absolutely! Reviews help other parents make better choices and improve our quality.
On some occasions, leaving a review can get you a discount code 😉

How can I contact you?

You can write to us at any time via:

  • E-mail

  • Contact form on the site

  • Social
    We will reply to you as soon as possible 💬